Return Policy

At IZH Organics, we are committed to ensuring that you are satisfied with your purchase. If you are not completely happy with our products, we offer a straightforward return policy to make your shopping experience as smooth as possible.

  1. Return Eligibility
  • Timeframe: You may return a product within 7 days of receipt. Products must be returned within this period to be eligible for a refund or exchange.
  • Condition: The product must be unused, unopened, and in its original packaging. For hygiene reasons, we cannot accept returns of opened or used products.
  • Receipt: A valid receipt or proof of purchase is required to process a return.
  1. How to Return
  1. Contact Us: Reach out to our customer service team at [izhorganic@gmail.com] or [0300-0616094] to initiate a return. Please provide your order number and reason for the return.
  2. Return Authorization: We will provide you with a return authorization and instructions on how to return the product.
  3. Ship the Product: Pack the product securely in its original packaging and send it to the address provided by our customer service team. You are responsible for return shipping costs unless the product is defective or incorrect.
  1. Refunds and Exchanges
  • Refunds: Once we receive and inspect the returned product, we will process a refund to your original payment method. Refunds may take 5-10 business days to reflect in your account, depending on your payment provider.
  • Exchanges: If you prefer an exchange instead of a refund, please let us know when you contact customer service. We will arrange for the exchange of the product, subject to availability.
  1. Defective or Incorrect Products

If you receive a defective or incorrect product, please contact us within 7 days of receipt. We will arrange for a return and provide a replacement or a full refund, including return shipping costs.

  1. Non-Refundable Items

Please note that we cannot accept returns or offer refunds for:

  • Products that have been opened or used.
  • Products purchased outside of our official website or authorized retailers.
  1. Changes to the Policy

We may update this Return Policy from time to time. Any changes will be posted on our website, and the effective date will be updated.

  1. Contact Us

If you have any questions or need assistance with a return, please contact our customer service team:

  • Email: [izhorganic@gmail.com]
  • Phone: [0300-0616094]
  • Address: [Faisalabad]

Thank you for choosing IZH Organics. We value your satisfaction and are here to assist you with any return or exchange needs.